returns

returns are on us!

We understand that sometimes a product might not be what you expected, that's why all returns to Simplehuman ship free. This allows both you and us to easily track your returned item(s).

get started

return eligibility

We will gladly refund any item purchased directly from simplehuman.com for a period of 30 days from receipt. However, we are only able to accept returns on items purchased directly from simplehuman.com. We ship returns via FedEx.

NOTE: All monogrammed and personalized products are final sale items and cannot be returned or exchanged.

return processing

Returns ship free. Once your returned package is received, you will receive a confirmation email and your refund will be processed for the product received using your original payment method. This may take up to 10 business days.

how to start a return

Click here to start your return.

app subscription orders

If you need to return an order from our subscription app, click here to start your return.

still need help? contact customer service.

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